KIT’s Clienteling features provide store associates with the right data and tools to upscale customer experiences to the next-level and keep them coming back for more, resulting in higher retention and customer lifetime value.
Know your customers with 360° views of transaction history, online baskets and wish lists, notes and loyalty data.
Send and receive direct communication with customers via integration to various channels including SMS, email, voice, social channels and video.
Confirm and manage customer appointments and omnichannel activities including Click & Collect, Reserve in Store, and Ship from Store.
Create looks and group products together to share with customers via their preferred communication channel.
Supports store associates working remotely and from anywhere.
Ensures brand experiences are consistent across online and offline.
Clienteling in Action
Store associates use KIT to access real-time customer details in order to have more personal conversations either face-to-face or remotely when discussing product recommendations or sending follow-up communications. This involves just a few taps on the app and leads to increased customer engagement and sales.