Case Studies

Toys”R”Us

KIT & Toys"R"Us One of Canada’s leading retailers, Toys’R’Us Canada employs over 4,000 staff in 82 stores nationwide. As part of its digital transformation strategy, following its recent restructuring, the…
PConolly1
September 17, 2019
Case Studies

Holt Renfrew

Holt, Renfrew & Co. (Holt Renfrew) a chain of high-end Canadian department stores specialising in luxury brands selected KIT, following an in-depth exploration and pitching process and ahead of numerous…
PConolly1
July 15, 2019
Articles

What is Assisted Selling?

Are you being served? To people of a certain age, the title above will conjure up images of a sitcom located in a 1970’s department store with the humour based…
PConolly1
March 21, 2013
Articles

What’s really in it for me?

“Everybody is different” or “Not everyone wants the same thing” - a couple of the regular quotes that we hear connected to customer-centricity, customer loyalty and customer 360 programmes. These…
PConolly1
March 21, 2013