About Us

KIT is wholly owned by Keytree - a Deloitte business, an international award-winning design and technology consultancy and product developer. Keytree is a global company with over 400 employees with offices in the UK, India, North America, Australia and Spain. The KIT team are all about enhancing the Customer and Brand Experience in and around the store for some of the world’s most recognisable and respected retail brands across Fashion, Luxury, Sports, Banking and more. The team are supported by experts in enhancing the customer experience across all retail sectors, from the world's leading high-end fashion houses to big box retailers and specialist stores.

KIT, a digital sales tool built specifically for retail, puts the Store Associate at the heart of the customer experience. Creating a connected store, enhancing the retail experience and empowering Store Associates, KIT cultivates customer interaction and drives sales.

- What makes us different?

KIT is designed to leverage existing technologies to optimise customer engagement and improve the efficiency of in-store operations. Functional highlights include:

Clients & Communications: Encouraging a deep, trusted engagement between the store associate and customer
Assisted Selling: Real-time recommendations and quick links to additional resources
Dashboard: Underpinning store operations and store associate performance

Depth of functionality

Empower Store Associates to reach their sales goals with full view of all product and stock information, allowing them to cater to customer’s specific requirements and preferences, along with endless aisle functionality, recommendation lists for up-sell and cross-sell opportunities integrated with mobile check-out

Enable Associates to seamlessly cultivate long-lasting relationships with customers both in-store and out, with instant communication capability and complete view of customer profiles including preferences and purchase history

Train in-app, new and existing Store Associates to be confident and become the best brand ambassadors with easy access to unlimited on-boarding and brand and product knowledge materials

Create new customer profiles and capture marketing consent directly on device, decreasing time spent at the till and eliminating long queues

Minimise “downtime” in-store, ensuring a customer’s experience is enjoyable, insightful and uninterrupted

Significantly improve daily productivity with task management and views of sales performance and KPIs, with further functionality for managers to supervise activity between team members.

Global Deployment & Support

KIT has a single-code base which has been developed from the ground-up in collaboration with Apple

KIT is proven in over 64 countries (including the North America, Japan and China) and over 20 languages (including Japanese, simplified and traditional Chinese) in areas of the world where communications infrastructure can prove challenging

KIT requires no training and has been painstakingly designed to drive effective user adoption

The KIT team provide a dedicated Service Delivery manager and 24*7 support

No additional Platforms, no additional Clouds – KIT is a rich, native app which seeks to leverage existing strategic systems within an organisation’s landscape. It minimises the need to create additional platforms while being able to plug any and all gaps.