About Us
KIT, a digital sales tool built specifically for retail, puts the Store Associate at the heart of the customer experience. Creating a connected store, enhancing the retail experience and empowering Store Associates, KIT cultivates customer interaction and drives sales.
- What makes us different?
KIT is designed to leverage existing technologies to optimise customer engagement and improve the efficiency of in-store operations. Functional highlights include:
Clients & Communications: Encouraging a deep, trusted engagement between the store associate and customer
Assisted Selling: Real-time recommendations and quick links to additional resources
Dashboard: Underpinning store operations and store associate performance
Depth of functionality
Empower Store Associates to reach their sales goals with full view of all product and stock information, allowing them to cater to customer’s specific requirements and preferences, along with endless aisle functionality, recommendation lists for up-sell and cross-sell opportunities integrated with mobile check-out
Enable Associates to seamlessly cultivate long-lasting relationships with customers both in-store and out, with instant communication capability and complete view of customer profiles including preferences and purchase history
Train in-app, new and existing Store Associates to be confident and become the best brand ambassadors with easy access to unlimited on-boarding and brand and product knowledge materials
Create new customer profiles and capture marketing consent directly on device, decreasing time spent at the till and eliminating long queues
Minimise “downtime” in-store, ensuring a customer’s experience is enjoyable, insightful and uninterrupted
Significantly improve daily productivity with task management and views of sales performance and KPIs, with further functionality for managers to supervise activity between team members.
Global Deployment & Support
KIT has a single-code base which has been developed from the ground-up in collaboration with Apple
KIT is proven in over 64 countries (including the North America, Japan and China) and over 20 languages (including Japanese, simplified and traditional Chinese) in areas of the world where communications infrastructure can prove challenging
KIT requires no training and has been painstakingly designed to drive effective user adoption
The KIT team provide a dedicated Service Delivery manager and 24*7 support
No additional Platforms, no additional Clouds – KIT is a rich, native app which seeks to leverage existing strategic systems within an organisation’s landscape. It minimises the need to create additional platforms while being able to plug any and all gaps.
Extensibility
KIT is fully extensible meaning that any retailer can, at any time, introduce or surface additional functionality that may be unique to particular business needs.
Case Studies
Some Examples of KIT Retail Transformation
Phillips-Van Heusen
- Branding
- eCommerce
- Retail
- UI-UX
Phillips-Van Heusen
- Branding
- eCommerce
- Retail
- UI-UX

Plan Zheroes
- Charity
- Community
Plan Zheroes
- Charity
- Community

Holt Renfrew
- Clienteling
- Customer Experience
- eCommerce
- Retail
Holt Renfrew
- Clienteling
- Customer Experience
- eCommerce
- Retail

KIT Global Clienteling Case Study
- Assisted Selling
- Clienteling
- eCommerce
- Retail
KIT Global Clienteling Case Study
- Assisted Selling
- Clienteling
- eCommerce
- Retail

Toys’R’Us
- Clienteling
- Customer Experience
- eCommerce
- Retail
Toys’R’Us
- Clienteling
- Customer Experience
- eCommerce
- Retail

Albia Gestion De Servicios
- Assisted Selling
- Clienteling
- eCommerce
Albia Gestion De Servicios
- Assisted Selling
- Clienteling
- eCommerce
Winner of the SAP EMEA Excellence Award for the SAP Cloud Platform 2017
Just get in touch
If you want to know more about our in-store technology